Thank you for browsing the Côté Nord Tremblant website and familiarizing yourself with our privacy policy.
By browsing our website or using our platforms or services, you acknowledge that you have read and understood this policy, and you agree that your personal information and data will be managed by it, where applicable.
Our privacy policy includes the following sections:


Purpose of the privacy policy
Methods for obtaining consent
Personal information collected
Purposes of data processing
Objectives of data collection
Treatment processes used
How to access and manage your personal data
Sharing and reasons for sharing personal information with third parties
Storage and personal information
Cookies and profiling technologies
Coming into force
Other information

Objective of the privacy policy
This privacy policy aims to inform our users of how we collect, use and protect their personal information.
To guarantee this protection, Côté Nord Tremblant ensures that it obtains the consent of an individual before collecting, processing and disclosing personally identifiable information.
The reasons and methods by which Côté Nord Tremblant or any person acting on its behalf will manage their personal data are explained in this policy. It is written in simple language to ensure full understanding and informed consent on the part of users.


Methods for obtaining consent
We ensure that we obtain consent from any individual before collecting personal information. This consent may be express or implied and may be given by the individual themselves or by an authorized representative.
We request explicit consent, whether oral, electronic or written. However, implied consent can be inferred from a person’s actions or inactions. For example, providing a name and telephone number to obtain a response is perceived as implied consent to the collection of this information.
To determine the type of consent required, we evaluate the nature of the personal information, the purpose for collecting it, and the expectations of an individual in a similar situation. If we intend to use the personal information for another purpose, we will specify this new purpose and consent will be requested again.
In certain situations, such as a government request, it may be impossible to obtain an individual’s consent to process their personal information. We will never share personal information outside of the terms of this policy, unless required or permitted by law.

Personal information collected
Côté Nord Tremblant may collect personal information in a variety of ways, but always lawfully and only for clearly stated purposes, as provided in this policy, or when permitted or required by law. The personal information we collect and its level of sensitivity may vary depending on the nature of your interactions with Côté Nord Tremblant. It is therefore essential for us to clarify the information we use.
We take care to protect all personal information collected.
We pay particular attention to data such as:
Name and contact details: Name, first name, email address, postal address, telephone number and other similar information used to communicate with you.
Credentials: Passwords, secret questions/answers, and other similar information to secure access to your account.
Demographic Data: Information such as your age, gender, country and preferred language.
Subscriptions: Information about your subscriptions to our communications.
Navigation: Data relating to your use of our websites and our tools. This includes data you provide or that is generated by your interactions and communication history with our team.
Support: Information provided in response to support requests.
Preferences: Information about your tastes and interests, inferred or provided directly.
Entries: Text or handwritten data and related information.
Other data: Additional information collected during your browsing.

Purposes of data processing
We and our partners use technologies that collect non-critical information from your device to improve our offerings and provide you with advertising and content tailored to your preferences.
You have the choice to accept or decline some of these features.

Essential and safety :
We use essential technologies and cookies to ensure the optimal functioning and security of our online services. They cannot be deactivated. They help us and our partners secure your connection by saving your credentials, adapting your interface (e.g. language choice), reducing submissions fraudulent form submissions and storing your preferences regarding the use of technologies that collect your information. We use essential technologies and cookies to ensure the optimal functioning and security of our online services. They cannot be deactivated. They help us and our partners secure your connection by saving your credentials, adapting your interface (for example, choice of language), reducing fraudulent form submissions and storing your preferences regarding the use of technologies that collect your information.
Analysis and optimization of the experience: The data collected by these technologies play a crucial role in constantly enriching your browsing experience.
They help us and our partners understand how you interact with our online features (for example, where you are coming from and how you browse) and to evaluate and analyze traffic on our platforms by generating statistics and data traffic (such as page views). You can revoke your consent regarding the use of these technologies at any time.

Marketing and advertising:
This data helps us and our partners record the links you click and the pages you visit on our online platforms. This allows us to better identify your preferences and suggest offers and services tailored to your interests. They also facilitate the creation of target groups, that is to say sets of users sharing similar interests, in order to personalize our advertising campaigns and effectively evaluate their impact. You can revoke your consent to the use of these technologies at any time.

Objectives of data collection
The data we collect meets the purposes and objectives specified in our privacy policy. Here are the reasons why your personal information is collected: To provide a service: We collect and process the information necessary to fulfill our commitments and comply with our contractual agreements.
To optimize and improve our products and services: Information obtained while using our services may be used to evaluate and improve our offerings.
To offer personalized products and services: Collecting and analyzing data from your interactions with our services allows us to adapt our products and services to fully satisfy your cultural and entertainment preferences, including the provision specific adjustments for customers who need them.
Ensuring the Privacy of Our Customers: The information we collect helps us confirm the identity and maintain the privacy of people who interact with us, whether by telephone, electronically or otherwise.
To meet legal requirements: we collect data to comply with obbligations arising from legislation, regulations or international agreements

Treatment processes used
Côté Nord Tremblant is committed to protecting your personal information and processing it in accordance with industry norms and standards, only for the purposes for which it was collected, as set forth in this policy or any other specific notice.
However, given the security risks associated with transmission over the Internet, complete protection of this data cannot be guaranteed. Therefore, any information you transmit to us is sent at your own risk.

How to access and manage your personal data
Côté Nord Tremblant ensures that the personal information it holds is as accurate, up-to-date and complete as required for the purposes for which it is intended. You have the right to request access to your personal information to verify it and to request its rectification if it turns out to be inaccurate. If you believe that your data is inaccurate, or if you would like to review your information, you can send a request using the contact details provided at the end of this policy.
We will do our best to give you quick access to your data. However, for security reasons, we may need to confirm your identity.
It may also happen that we are not able to give you access to your information, for example if this involves disclosing the personal data of another person who has not given their consent, or if legal constraints object to such disclosure. In this case, we will inform you of the reasons why you are denied access.

Sharing and reasons for sharing personal information with third parties
Côté Nord Tremblant does not disclose your personal information to companies, organizations or individuals outside of Tremblant Living, except to our authorized suppliers and partners who need access to this information for the purposes set out in this policy and in accordance with its provisions, as well as in the following situations:
With your permission.
For storage on servers, in which case your information may be routed through other jurisdictions. We only use reputable companies with strong privacy policies.
For external processing purposes: We entrust your information to trusted companies or individuals to process it on our behalf, in accordance with our guidelines, in compliance with this privacy policy, ensuring that data protection is at least as strict as ours and respects all other relevant security and confidentiality measures.
For legal reasons: We share your information outside of our company if it is necessary to comply with established laws and regulations or if ordered by a court.
Côté Nord Tremblant ne vendra ni ne louera vos informations personnelles à des tiers.

Storage and personal information
Côté Nord Tremblant retains the information it collects for varying periods of time, depending on the type of information and its relevance to our product and service offerings. Throughout this retention period, Côté Nord Tremblant implements physical and technical measures to ensure the security and accuracy of personal information.
Personal information may be stored outside of the user’s country of residence, particularly if a third-party provider or other entity to whom we transmit information under this policy is based abroad. In these situations, personal information may be subject to the law of the country or territory where it is stored, and local authorities may have access to it. Once the retention period has expired, personal information is deleted.

Cookies and profiling technologies
With your consent, Côté Nord Tremblant may use cookies, web beacons, pixels, log files or other technologies to collect specific personal information about visitors to our websites, as well as recipients of our newsletters. ‘information, invitations and other communications. Cookies are data sent by the server to the browser when visiting a site, allowing the current session to be uniquely identified. This information may include details such as your IP address, browser type and version, the pages of our Site that you visit, the date and time of your visit, the length of your session and other statistics.
Please note that our website may contain links to third party websites. Our privacy policy no longer applies once you leave our site. Côté Nord Tremblant is not responsible for the collection or processing of personal information by these third parties or via these external sites.

Coming into force
This policy applies from February 5, 2024
Updated: February 5, 2024

Other information
Privacy Officer
If you have any questions, comments or concerns regarding this policy, please do not hesitate to contact the person responsible:
Tiffany Wyant
Tremblant Mountain Chalets
210 Chemin des écorces
Lac Supérieur, Québec
J0T 1P0
1 888 624-6097
relax@tremblantmountainchalets.com